An inspection by the Care Quality Commission (CQC) has assessed the Macclesfield branch of the home care service, Belong at Home as ‘Good’ across all areas.
The CQC inspection found the service to be ‘Good’ in each of the five areas of caring, well-led, effective, responsive to customer needs and safe. It was judged to comply with safeguarding policies and provide good support to staff, who report pride in working as members of the Belong at Home team.
The inspectors noted that colleagues were motivated to provide a high standard of home care, citing feedback from customers who praised them for their approachability and compassion.
Dedicated staff were also recognised for truly treating people as individuals. Customers confirmed being supported by a consistent staff team, who took the time to chat to them on visits, were punctual and never rushed.
The families of customers spoke of staff as “kind, patient and caring” and felt that their relative “was safe and cared for, taking all the stress off them.” They further described the service as truly representative of the Belong value: ‘putting customers at the heart of all we do’.
Customers, family members and staff spoke positively about the registered manager. Staff comments included: “The manager is brilliant. I feel well supported”, “I find them very helpful” and family member’s said: “the manager carefully selects their staff as they are all brilliant.”
Karen Burgess, Belong at Home Area Manager for Belong Macclesfield, commented: “We are thrilled that the Care Quality Commission have recognised the team’s dedication to our customers and the time they take to meet individual needs.”
The CQC carry out their inspections by assessing information on the service, looking at incidents, issues or complaints. They speak to various people and undertake home visits, as well as evaluating care records related to medicine administration, recruitment, quality and safety of the service.
Another boost for the Macclesfield Belong at Home team came in the form trophies at the Belong Champion Awards, which are awarded to staff across the organisation’s care villages for their commitment and provision of quality care. The service’s Practice Development Facilitator, Rachael Gray, who provides training to all Belong home care teams took home the Mentor of the Year Award, and was part of the team who won the Embracing Change Award.